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The ISO Rating Service
Where have I been? It’s been a long time since my last blog posting and people think I’ve died or gone back to the carrier side. Actually I’ve been submerged in the world of carrier policy system...
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Is Legacy Modernization Just Procrastination?
There is no doubt that replacement of core systems for insurers has been very popular over the past six years or so. With the advancements in technology enabling vendors to provide solutions that are...
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Hello, Newman.
The U.S. Postal Service is in dire financial straits and, like many businesses, in danger of shutting down completely if it doesn’t cut costs. By now, most carriers have been conducting business with...
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Virtualization in Insurance
The Power of a Desktop in the Palm of Your Hand Is Desktop-as-a-Service a Subset of IT-as-a-Service? I read this blog recently, and it prompted some reflection on the possible applications for time-...
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Don’t Let Your Enterprise Overhaul Plan Implode Like the Red Sox….A...
You have your architecture design all laid out; the proper resources have been secured and contracted for the duration; the development starts off a little rocky, but quickly smooths out, and you’re...
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Agent Mobility As A Customer Touch Point Opportunity
Agents still say ease of doing business is the key to working with a carrier. But that means different things to different people, and certainly different things between agent and carrier. For years...
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Does Claims BI Just Mean “Bodily Injury?”
Anyone in the insurance claims industry that works on BI is not talking about Business Intelligence. Rarely is BI ever applied in insurance claims to mean business intelligence because most carriers...
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Customer Intelligence – Leveraging Social Media to Improve Customer Satisfaction
Customer satisfaction for Property and Casualty (P/C) insurers has been on the slide over the past few years for many reasons, but most notably due to increased premiums driven by natural catastrophes....
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Customer Intelligence – Analyzing and Acting on the Data
Part one of this topic addressed leveraging social media to improve customer satisfaction. This is the initial step towards a broader goal to create a robust Customer Intelligence framework that...
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How did you find Nemo?
The blizzard of ’13 hit the northeast pretty hard this past week. Communities still reeling from Sandy now have to deal with feet of snow too. Power outages and downed communication lines make it...
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Business Change vs. System Change: The Slippery Slope
(Wouldn’t It Be Nice If…) Wouldn’t it be nice if vendor product administration systems could be configured to your exact specifications, screen designs, workflow, automation, and include flick of a...
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Top 10 Reasons for System Implementation Failure
Insurance carriers are not typically custom development or system integration experts – their business is insurance, not software. There are some national carriers that have built their company around...
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The Benefits to Insurance Carriers of Automated Workflow Processing
Do you still distribute paper files and mail the old fashioned way? I see this all the time. Even Underwriting departments have people that distribute paper policy files to Underwriters for review of...
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Insurance litigation in the economic downturn
I heard a report on the news this morning that in a recent survey, lawyers have indicated that they expect a dramatic decrease in business in 2009 and do not anticipate earning income at the same...
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Can Insurance Help People Go Green?
About two months ago, Google released its latest mobile technological advancement – Latitude. Now everyone with a mobile device (which is just about every living soul over the age of 14) can track, or...
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Bust For Big Three Auto Could Be Boom For Warranty Insurance Companies
With the big three US automakers impacted by the recent recession and becoming very unsteady – closing dealerships, factories, laying off workers, discontinuing lines, and possibly even filing chapter...
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Do you see the recession as an opportunity or are you panicking?
The Dow was down about 200 points earlier this week – is that bad or good? The Dow has been picking up fairly consistently over the past 6 weeks or so and this is probably just an “adjustment” rather...
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Is your IT department the last to know?
Remember the last time you needed a real person to give you directions? Some people provided milestones and markers, making it easy to find your way. Others were a lot more vague and in the end, not...
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